Shipping & Return Policy
Processing Time
In-stock items: 1–3 business days
Pre-orders: Processing time may vary depending on production schedule
Shipping
Domestic orders: 2–5 business days
International orders: Delivery time depends on the carrier and destination
We offer standard & express options
Free shipping: Orders over $200 qualify for free standard shipping
Tracking: You’ll receive an email with tracking information once shipped
International Orders
Import fees: Customers are responsible for all duties, customs fees, and taxes
Lost packages: We are not responsible for lost/stolen packages once in transit
Returns & Exchanges
All sales are final.
Exchanges: Only accepted if an incorrect item was sent
Defects: Contact us within 7 days with clear photos for replacement/refund
Contact Us
For any sales-related questions, email support@nunchukx.com
FAQ
Orders & Shipping:
How long will my order arrive?
1–3 business days to process + 2–5 days domestic shipping. International varies by carrier.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information.
My package says delivered but I didn’t receive it.
Contact the carrier directly. Not responsible for lost/stolen packages once shipped
Do you offer free shipping?
Yes — orders over $200 qualify for free standard shipping (U.S. only).
Products & Sizing:
How do I know what size to order?
Refer to our Size Guide; items include fit notes & model references.
Are your products true to size?
Most pieces fit true to size unless otherwise stated.
How should I care for my NUNCHUKX pieces?
Follow the care instructions on the garment label.
Payments & Returns:
Can I cancel or change my order?
Once processing begins, changes aren’t guaranteed. Email support@nunchukx.com ASAP.
What is your return policy?
All sales are final. Exchanges only if wrong/defective item is received.
I received a wrong or damaged item—what should I do?
Email support@nunchukx.com within 7 days with photos; item must be unworn & in original packaging.
General & Brand Info:
Where is NUNCHUKX based?
New York City.
Where are your products made?
Designed in NYC, produced ethically in China.
How can I stay updated?
Follow @nunchukx or subscribe to our newsletter.
Do you offer collaborations or sponsorships?
Email rayjin@nunchukx.com with your idea or portfolio.