FAQ

Q1: How long will my order arrive?
A: 1–3 business days to process and another 2–5 days for domestic shipping. International delivery times vary by destination and carrier.

Q2: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details.

Q3: My package says “delivered” but I didn’t receive it.
A: Please contact the shipping carrier directly. We’re not responsible for lost or stolen packages once marked as delivered.

Q4: Do you offer free shipping?
A: Yes — orders over $250 qualify for free standard shipping (U.S. only).

Q5: How do I know what size to order?
A: Refer to our Size Guide page. Each product includes fit notes and model size info.

Q6: Are your products true to size?
A: Most pieces fit true to size unless otherwise noted in the product description.

Q7: How should I care for my NUNCHUKX pieces?
A: Follow the care label instructions on each garment.

Q8: Can I cancel or change my order?
A: Orders are processed immediately, so cancellations or edits aren’t guaranteed. Email support@nunchukx.com as soon as possible.

Q9: What is your return policy?
A: All sales are final due to limited releases. Exchanges are accepted only for incorrect or defective items.

Q10: I received a wrong or damaged item.
A: Contact support@nunchukx.com within 7 days with photos.

Q11: Where is NUNCHUKX based?
A: We’re based in New York City, representing contemporary Chinese street culture.

Q12: Where are your products made?
A: Designed in New York, ethically produced with trusted partners in China.

Q13: How can I stay updated?
A: Subscribe to our newsletter or follow us on Instagram (@nunchukx).

Q14: Do you offer collaborations?
A: Reach out to rayjin@nunchukx.com with your idea or portfolio.